OUR APPROACH
CONVENIENT HEALTH SERVICES
Shout’s youth-centred model delivers comprehensive sexual and reproductive health and rights (SRHR) and related services in community-based settings, ensuring access to safe, respectful and youth-friendly services through a variety of channels that are relevant and convenient for youth. We offer information, options and services that meet the needs of youth and respect the dignity of all our clients and their right to make informed choices about their own health and well-being. All services are delivered by specifically trained staff who are recruited from the areas they serve.
CUSTOM BUILT MOBILE CLINICS
Mobiles feature air conditioning, toilets, a kitchenette, a private waiting area where educational information is disseminated on TV screens, and are equipped with the necessary appliances to adhere to protocols for blood and medication management, as well as stock control.
YOUTH FRIENDLY STAFF
All services are provided by staff who come directly from the communities they serve to ensure relevance and a deep understanding of the cultural and social factors influencing our clients.
CLINICAL CAPACITY
Our mobile clinics have dedicated spaces for nurses to conduct medical examinations and provide services, as well as private consultation cubicles for clients and healthcare advisors. We also provide private spaces where social workers can confidentially provide support to clients, including survivors of gender-based violence.
TECHNOLOGY
Our custom-built tech environment allows for real-time data capturing, accurate client identification, and service history monitoring, all in compliance with the Protection of Personal Information Act (POPIA).
We developed a customised tracking model that optimises our scheduling based on areas requiring services, ensuring efficient service delivery. This live tracking model also prioritises staff safety by identifying high-risk areas.
To ensure continuous service delivery, we have solar power and backup generators that provide uninterrupted power supply and internet access.
iSHOUT
iSHOUT! is a data-free, client-facing app filled with youth-relevant features which allow clients to self-explore and navigate through information and options on their own terms. Features include: service locator, FAQs on a range of health-related topics, aappointment requests and reminders.
Features include:
• Service locator for AGYW-relevant service providers
• FAQs on a range of health-related topics
• Eyakho Mo’ghel points tracking and marketplace
• Links to relevant external information
• Appointment requests and reminders for PrEP, HTS and SRH
• Event calendar for location specific, AGYW-relevant events
• Chat forums, supported by weekly messaging
• Client surveys to continuously seek feedback from clients
• Economic strengthening resources and opportunities
CONNECT HUB
Should you wish to pre-book your appointment please WhatsApp our Connect Hub on 087 135 8989
CHOMI - GBV CHATBOT
Chomi is a WhatsApp-based multilingual GBV chatbot, which is accessible in four languages, including English, isiZulu, SeTswana and isiXhosa. Chomi is designed to address fundamental barriers that survivors face including fear, a perceived lack of options and misplaced guilt, blame and shame. Chomi empowers people with information, access and options, anonymously and without judgement, thus increasing the likelihood that a person will seek health and support services when s/he is ready. If an individual chooses to connect to support services, s/he will either be directed to Shout social workers or national 24/7 hotlines.
The chat bot contains over 640 unique messages across nine different content streams, for each language.
The nine content streams are:
-Emergency assistance
-GBV information and FAQs
-Reporting violence
-What to do if I have been raped?
-Counselling support
-Legal assistance
-Safety planning
-Women’s shelters
-Connect to support services
Chomi can be reached any time on +27 82 229 6251.
Launched in August of 2022, 1,487 people have accessed Chomi in its first year. Of those individuals, 567 people, 38%, have requested to connect to support services.
RELEVANT SRHR SERVICES
SRHR (Sexual and Reproductive Health and Rights) services for young people empower them to make informed decisions about their bodies, relationships, and futures. These services include access to contraception, STI testing and treatment, safe abortion care where legal, menstrual health support, and comprehensive sexuality education. They also promote consent, gender equality, and the right to live free from violence or discrimination. By offering confidential, youth-friendly care, SRHR services help young people stay healthy, avoid unplanned pregnancies, and build respectful relationships—laying the foundation for a confident, informed, and empowered generation.
Read more about the other parts of our approach…
THE SERVICES WE OFFER
