CONVENIENT HEALTH SERVICES

Provision of convenient health services that meet the needs of youth, especially adolescent girls and young women (AGYW)

Shout’s youth-centred model delivers comprehensive sexual and reproductive health and rights (SRHR) and related services in community-based settings, ensuring access to safe, respectful and youth-friendly services through a variety of channels that are relevant and convenient for youth. We offer information, options and services that meet the needs of youth and respect the dignity of all our clients and their right to make informed choices about their own health and well-being. All services are delivered by specifically trained staff who are recruited from the areas they serve.

Youth-friendly services include:

Contraception

HIV testing

HIV prevention medication (PrEP and PEP)

STI screening

GBV prevention and post-violence support

Health promotion

Life skills and economic strengthening

THE SERVICES WE PROVIDE

Every individual has a right to choose their own path, and we are here to guide clients on their journey to a more resilient and healthy future.

CUSTOM-BUILT MOBILE CLINICS

SHOUT-IT-NOW’s custom-built mobile clinics offer accessible and respectful health services to young people, and reach communities that are difficult to access and thus, often undeserved.

Operating hours : Monday to Friday 08:30am to 16:30pm

Please use the map to find our mobile clinics

Should you wish to pre-book your appointment please WhatsApp our Connect Hub on 087 135 8989

STAFF

All services are provided by staff who come directly from the communities they serve to ensure relevance and a deep understanding of the cultural and social factors influencing our clients.

CLINICAL CAPACITY

Our mobile clinics have dedicated spaces for nurses to conduct medical examinations and provide services, as well as private consultation cubicles for clients and healthcare advisors. We also provide private spaces where social workers can confidentially provide support to clients, including survivors of gender-based violence.
Mobiles feature air conditioning, toilets, a kitchenette, a private waiting area where educational information is disseminated on TV screens, and are equipped with the necessary appliances to adhere to protocols for blood and medication management, as well as stock control.

TECHNOLOGY

Our custom-built tech environment allows for real-time data capturing, accurate client identification, and service history monitoring, all in compliance with the Protection of Personal Information Act (POPIA).
We developed a customized tracking model that optimizes our scheduling based on areas requiring services, ensuring efficient service delivery. This live tracking model also prioritizes staff safety by identifying high-risk areas.
To ensure continuous service delivery, we have solar power and backup generators that provide uninterrupted power supply and internet access.

CONNECT HUB

Virtual engagement centre

Our Connect Hub is a specialized call centre designed to drive sustained client engagement by using targeted approaches and various youth-relevant communication methods, including WhatsApp, SMS, phone calls and social media, to ensure we’re always within reach for our clients.

Using a custom-built electronic client support system, SNowI 2, the Connect Hub provides follow-up appointment management to increase PrEP and contraception adherence rates, as well as creates demand for service layering among existing clients and optimizes linkage to care for clients who test positive for HIV.

iSHOUT!

iSHOUT! is a data-free, client-facing app filled with youth-relevant features which allow clients to self-explore and navigate through information and options on their own terms.

Specific features to link clients to services include:

Shout mobile clinic service locator
Service locator for AGYW-relevant service providers
Appointment requests and reminders for PrEP, HTS and SRH

CHOMI

Chomi is a WhatsApp-based multilingual GBV chatbot, which is accessible in four languages, including English, isiZulu, SeTswana and isiXhosa. Chomi is designed to address fundamental barriers that survivors face including fear, a perceived lack of options and misplaced guilt, blame and shame. Chomi empowers people with information, access and options, anonymously and without judgement, thus increasing the likelihood that a person will seek health and support services when s/he is ready. If an individual chooses to connect to support services, s/he will either be directed to Shout social workers or national 24/7 hotlines.

The chat bot contains over 640 unique messages across nine different content streams, for each language.

The nine content streams are:

-Emergency assistance

-GBV information and FAQs

-Reporting violence

-What to do if I have been raped?

-Counselling support

-Legal assistance

-Safety planning

-Women’s shelters

-Connect to support services

Chomi can be reached any time on +27 82 229 6251.

Launched in August of 2022, 1,487 people have accessed Chomi in its first year. Of those individuals, 567 people, 38%, have requested to connect to support services.

THE SHOUT MODEL

WHY WE DO WHAT WE DO

South Africa has the largest HIV epidemic in the world. Numerous factors compound to disproportionately impact adolescent girls and young women in South Africa. Therefore, at Shout-It-Now we work to address the comprehensive health, safety and economic needs of this population.

OUR ANNUAL IMPACT

To-date, more than 1.2m South Africans have learned their HIV status through Shout-It-Now services

HIV tests provided to clients

At-Risk Individuals Initiated On PrEP

Survivors Supported With GBV Services

Clients Reached Through Life Skills Programming