CONVENIENT HEALTH SERVICES
Provision of convenient health services that meet the needs of youth, especially adolescent girls and young women (AGYW)
Shout’s youth-centred model delivers comprehensive sexual and reproductive health and rights (SRHR) and related services in community-based settings, ensuring access to safe, respectful and youth-friendly services through a variety of channels that are relevant and convenient for youth. We offer information, options and services that meet the needs of youth and respect the dignity of all our clients and their right to make informed choices about their own health and well-being. All services are delivered by specifically trained staff who are recruited from the areas they serve.
HIV prevention medication (PrEP and PEP)
GBV prevention and post-violence support
Life skills and economic strengthening
Every individual has a right to choose their own path, and we are here to guide clients on their journey to a more resilient and healthy future.
SHOUT-IT-NOW’s custom-built mobile clinics offer accessible and respectful health services to young people, and reach communities that are difficult to access and thus, often undeserved.
Operating hours : Monday to Friday 08:30am to 16:30pm
Please use the map to find our mobile clinics
Should you wish to pre-book your appointment please WhatsApp our Connect Hub on 087 135 8989
Our Connect Hub is a specialized call centre designed to drive sustained client engagement by using targeted approaches and various youth-relevant communication methods, including WhatsApp, SMS, phone calls and social media, to ensure we’re always within reach for our clients.
Using a custom-built electronic client support system, SNowI 2, the Connect Hub provides follow-up appointment management to increase PrEP and contraception adherence rates, as well as creates demand for service layering among existing clients and optimizes linkage to care for clients who test positive for HIV.
iSHOUT! is a data-free, client-facing app filled with youth-relevant features which allow clients to self-explore and navigate through information and options on their own terms.
Specific features to link clients to services include:
Chomi is a WhatsApp-based multilingual GBV chatbot, which is accessible in four languages, including English, isiZulu, SeTswana and isiXhosa. Chomi is designed to address fundamental barriers that survivors face including fear, a perceived lack of options and misplaced guilt, blame and shame. Chomi empowers people with information, access and options, anonymously and without judgement, thus increasing the likelihood that a person will seek health and support services when s/he is ready. If an individual chooses to connect to support services, s/he will either be directed to Shout social workers or national 24/7 hotlines.
The chat bot contains over 640 unique messages across nine different content streams, for each language.
The nine content streams are:
-GBV information and FAQs
-What to do if I have been raped?
-Connect to support services
Chomi can be reached any time on +27 82 229 6251.
Launched in August of 2022, 1,487 people have accessed Chomi in its first year. Of those individuals, 567 people, 38%, have requested to connect to support services.
South Africa has the largest HIV epidemic in the world. Numerous factors compound to disproportionately impact adolescent girls and young women in South Africa. Therefore, at Shout-It-Now we work to address the comprehensive health, safety and economic needs of this population.
To-date, more than 1.2m South Africans have learned their HIV status through Shout-It-Now services