Tag Archive for: Linkage to Care

Shout-It-Now: Utilizing innovative technology to enhance mobile HIV counseling, testing and linkage-to-care in South Africa.

Authors: Joseph Daniels, PhD1, Arnošt Komárek, PhD2, Bruce Forgrieve, MBA3, Kathryn Pahl, PhD3, Stephen Stafford, BA3, Laurie Campbell Bruns, MPH1, Thomas Coates, PhD1


  1. Center for World Health, David Geffen School of Medicine, UCLA, USA
  2. Faculty of Mathematics and Physics, Charles University in Prague, Czech Republic
  3. Shout-It-Now, Cape Town, South Africa


Background: Mobile HIV counseling and testing (HCT) increases uptake by hard-to-reach and infrequent testers like men and adolescents in South Africa. There is limited understanding of effective mobile HCT programs utilizing tools like technology and telephonic linkage to care counseling to increase HIV testing and linkage-to-care rates. We examine data from the Shout-it-Now (S-N) program that uses such tools in South Africa.

Methods: S-N utilizes various forms of technology and ongoing telephonic counseling within a six-step program of HIV testing and linkage-to-care support, and program data was analyzed over an 18-month period. Summative statistics was conducted on participant registration, HIV risk assessment, HIV testing and linkage-to-care profiles. HIV prevalence and linkage-to-care estimates were calculated using the Clopper Pearson method.

Results: S-N tripled the number of participants who completed HIV testing compared to similar mobile HCT programs. There were 72,220 participants who completed the program with 40% of participants being men at each site. There were 3343 participants who tested HIV-positive, and there were higher proportions of women who tested HIV-positive. Among the HIV-positive participants, 1335 opted into the telephonic linkage-to-care support program, and there was a 72.95% linkage-to-care mean rate.

Interpretation: Integrating technology, edutainment and ongoing telephonic support increased HIV testing rates, HIV case detection, and linkage-to-care rates compared to similar HCT models while improving the referral and support system for linkage-to-care. S-N is highly efficient and offers a cost-effective model for a large scale up of community-based HCT services.

Author contributions:

All authors conceived and designed the study. BF, KP, and SS acquired the data. JD, AK, TC, SS, KP and BF analyzed and interpreted the data. JD drafted the manuscript. JD, TC, SS, KP, AK critically revised and approved the final manuscript. BF, KP and SS obtained the funding.

Role of Funding Source:

Shout-It-Now was funded via CDC COAG: 1U2GGH000285, “Strengthening Prevention in South Africa through Innovative Mobile HCT”.  The funding source had no role in: study design to include the collection, analysis and interpretation of data; writing the manuscript; and submitting it for publication.

Ethics Committee Approval:

The Shout-It-Now program received ethical approval from CDC/PEPFAR Office of the Associate Director for Science. Participants provided consent for HCT electronically via the S-N system.


Research in Context:

Evidence before this study

We searched PubMed for studies and meta-analysis conducted to understand the effectiveness of community-based HIV counseling and testing (HCT) interventions in sub-Saharan African contexts, with a particular focus on mobile HCT interventions with linkage-to-care data. We selected studies conducted in a single country context and multi-country contexts; sample sizes varied depending on the scale of intervention. Search criteria included HCT and sub-Saharan Africa, men, women, adolescents, youth, South Africa; Project Accept; mobile HCT; community-based HCT; and mobile HCT and linkage-to-care.

Added value of this study

This study of one mobile HCT model updates a meta-analysis of community-based HCT. As a technology-driven mobile HCT model, Shout-It-Now demonstrates significantly higher number of testers and linkage-to-care rates than comparable models.

Implications of all the available evidence

Mobile HCT can expand testing beyond the number of testers measured in current programs, if technology and culturally appropriate entertainment are utilized. Mobile HCT can provide linkage-to-care support with the adaptation of technology and then demonstrate outcomes in this area.


The HIV epidemic remains generalized in South Africa with a sustained national HIV prevalence rate of 12.6% across all age ranges and 25% HIV prevalence among those 25-49 year old. More than 6.4 million South Africans are living with HIV/AIDS and many engage in behaviors that put them at risk of infecting others. While South Africa has demonstrated increased uptake of HIV counseling and testing (HCT) through both clinic and community centered initiatives, some estimate that as many as 50% of HIV positive people remain undiagnosed with continued needs to increase and diversify testing options.[1-6] To complement clinic-based testing initiatives, South Africa needs scalable and sustainable community-based HCT (CBHCT) models that foster routine testing habits and overcome the linkage-to-care challenges common among many CBHCT models.[7] The World Health Organization has recommended increasing the diversity of CBHCT models that work in conjunction with clinic-based HCT.[8] Common CBHCT models proven to increase HCT access include stand-alone centers and mobile units that serve venues such as shopping centers, transportation hubs, workplaces and schools.[9] Studies examining mobile HCT have shown increased uptake among first-time testers, men and youth who are reluctant to test in a clinic.[10-15] Mobile testing has also been proven to access larger numbers of individuals in both urban and rural settings, and can be cost-effective and acceptable with high quality service and accessibility.[1, 16, 17]

Current CBHCT models provide health education, counseling and testing services in tents or vans at community locations on a rotating basis.[18] People testing HIV-positive are subsequently referred to local clinics for HIV care. These models demonstrate high participation but have limited methods for tracking individuals from testing to linkage-to-care as few mobile HCT studies and programs that utilize technology to deliver participant education and track testing habits and linkage-to-care status. The challenge of linking HIV-positive clients diagnosed via CBHCT services to clinical care is well documented with some studies reporting 14% linkage-to-care rates by mobile CBHCT units.[3] Even referrals from hospitals to health centers have demonstrated a high attrition rate.[19] Among the key factors that have been found to impede linkage-to-care are participant economic barriers for clinic travel and poor administrative links between CBHCT sites and clinics.[20-22] Some CBHCT providers have sought to improve linkage-to-care by building referral relationships between themselves and clinics and by using approaches like referral letters and home visits to confirm linkage-to-care.[23, 24] However, these approaches have not effectively in addressed the mobile HIV testing and linkage-to-care gap.

We present the Shout-it-Now (S-N) program of mobile CBHCT, which utilizes a mix of client-centered services and technology to increase CBHCT scalability, acceptability and accountability. S-N differs from most mobile HCT providers in that it uses process-driven procedures supported by technology. We analyzed data collected over 18 months of S-N implementation (January 2012-June 2013) to assess: 1) HIV testing rates and 2) linkage-to-care rates. We discuss how S-N improves on the current mobile CBHCT model for deployment at a larger scale to successfully engage clients who don’t access HCT in clinical settings.



The S-N program combines technology (i.e. biometrics, video edutainment, telephonic linkage-to-care counseling) with culturally competent HCT services and a software system that seamlessly supports staff and clients through every step of the S-N process from registration to linkage to care. Technology is utilized to streamline organizational processes, educate participants, and support participants through each step of the program. The cost per participant is $17, and this is comparable to similar mobile HCT models and lower than stand-alone HCT.[5, 25]

Sites and Participant Recruitment. S-N operated two 14-person mobile teams in two South African districts: Tshwane district (an urban area including the City of Pretoria, population 2.9 million) in Gauteng province and Capricorn district (a rural area, population 1.3 million) in Limpopo province. The teams set up in shopping centers, markets, and central business districts, utilizing a prescribed operations protocol. Eight to ten counselor tents (3X3 meters) were pitched in a horseshoe formation. At the entrance were two additional tents, one for registration and one for a computer lab where participants watched S-N’s educational/risk assessment video on laptops. S-N sites were made highly visible, with colorful banners, music playing through a public announcement system, and S-N staff engaged passersby about the program and invited them to participate. Participants were 15-49 years of age and not asked about their previous testing history or HIV status.

Shout-it-Now Model. Six sequential steps form the S-N HCT program and are explained below. The first five steps were conducted during the HCT encounter at the mobile site and the final sixth step was conducted telephonically for up to seven weeks after a HIV-positive diagnosis via a centralized call center. For every client, each step was tracked using technology and the result of each step was automatically collected for program monitoring and evaluation via S-N’s integrated software program.

  1. Biometric Registration. The registration process begins with fingerprint registration that links clients anonymously and confidentially to a profile they build as they progress through the six-step S-N process. Once their fingerprint is registered, they are issued a unique identifier printed on a wristband that they then wear to track progression through the S-N process. Participants then complete a brief online demographic profile including socio-economic measures, cultural and racial identity, date of birth, and language. S-N’s use of biometric technology is supported by studies demonstrating that such technology is feasible and acceptable in low-resource settings and has been shown to be a significant factor in the engagement of participants in HIV testing and counseling and linkage-to-care.[24-26]


  1. HIV Edutainment. Online social networking, gaming, edutainment and telenovelas have been successfully used to deliver health knowledge, education and messaging.[27-32] S-N’s HIV education content is delivered by a 13-minute edutainment video viewed by each client on a personal laptop. The video features young South African celebrities (sports stars, musicians, designers and TV personalities), animation, dance and docudrama to teach clients about HIV risk, testing, disease development and living healthy with HIV. In the video, messages addressing both men’s and women’s HIV risk factors were delivered by men and women in order to create an inclusive educational experience.[7]


  1. Online Risk Assessment and Culturally Competent Pre-test Counseling. Embedded in the educational video was a set of HIV risk assessment questions. Participants were informed that questions about their health behaviors and opinions would appear during the video and that by answering these questions, they could improve the relevance and quality of their counseling session. The HIV risk assessment questions addressed sexual risk, TB and STI history, medical history, lifestyle, physical health, and medical male circumcision. The video ran automatically and was available in all local languages with counselors assisting participants who had low literacy levels. At the end of the video, clients were asked if they would like to consent for an HIV test.


Once a client consented to HIV testing, participants met privately with a counselor trained in key population cultural competence in a tent for pre-test counseling and testing. Counselors reviewed risk assessment profiles with their clients and then assessed their level of comprehension of educational content. The online risk assessments helped counselors tailor their HIV risk reduction messaging to each client’s needs. When pre-test counseling was completed, counselors asked the participant again if they consented to HIV testing. If participants declined testing, the counselor tried to motivate the client to accept testing by addressing the reasons for refusal but if the client could not be convinced to test, they exited the program at this point. Participants consenting to HIV testing were then tested.


  1. HIV testing. Counselors administered rapid HIV testing using kits certified by the South African National Department of Health and supplied by the respective provincial Departments of Health. There were two steps in the S-N testing process. First, a counselor collected a specimen using the test kit, which was linked to the client by a sticker bearing their unique identifier already stored in the S-N database. Participants were then escorted to a waiting area with activities and music videos while the test was processed. Second, the test kit and specimen were delivered to a dedicated staff member who read the HIV test result (the S-N database time stamped all test kits to protect against HIV test results being read too early or too late) and recorded the result in the S-N database by scanning the barcode on the test kit and inputting the result.


  1. Post-HIV test results counseling. The S-N database notified counselors on their laptops when their clients’ results were accessible via the client’s electronic record. At that time, counselors called clients back to their tent to deliver results and post-test counseling using a script specific to the client’s HIV result.


HIV-Negative Results: Counselors followed a 3-step procedure: 1) deliver the result and ascertain accurate comprehension of the result; 2) encourage routine HIV testing; 3) summarize the participant’s risk profile and help them devise a prevention plan to minimize their HIV risk.

HIV-Positive Results: Counselors followed a multi-step procedure: 1) deliver the preliminary test result and ascertain accurate comprehension of the result; 2) administer a different rapid HIV test to confirm results; 3) address individual concerns and questions; and 4) confirm results of second test. If the second test was negative, participants were referred to a clinic for a laboratory confirmation test. If the second test was positive, the counselor proceeded with a second set of steps:  1) deliver the HIV-positive diagnosis in a clear unambiguous way; 2) check for understanding of the result; 3) allow for emotional response; 4) assess participant’s support system; 5) discuss disclosure; 6) emphasize importance of accessing HIV care (including the importance of CD4 testing); and 7) discuss prevention options. After these steps were completed, individuals testing HIV-positive were provided a referral letter to a local clinic for follow-up care and were encouraged to participate in S-N’s ongoing linkage-to-care Call Center service.


  1. Telephonic Linkage-to-care Support Program. Participants opting to receive ongoing linkage-to-care services were provided free telephonic support from care coordinators at the S-N Call Center. Care coordinators had training in linkage-to-care counseling and were fluent in all South African languages. Within 48 hours of an HIV-positive diagnosis, a care coordinator called the client and commenced the process of motivating them to link to HIV care. Care coordinators used the participant’s e-profile stored in the S-N database to inform the telephonic support they provided to the participant until they linked to HIV care. Generally this support was provided up to seven weeks. Documentation of linkage to care was from the clients’ self report and was verified by descriptions of clinic-delivered CD4 results or enrollment in ART or in wellness programs.


Data analysis. Quantitative data from participant registration, HIV risk assessment, HIV testing and linkage-to-care profiles was analyzed to generate summative statistics using R software.[26] For HIV prevalence and linkage-to-care estimates, binomial confidence intervals were calculated using the Clopper Pearson method.



HIV Testing Engagement. A total of 72,220 individuals participated in Shout-It-Now across the two districts from June 2012-June 2013 (Table I) with an average completion time of 30 minutes per participant. There were higher numbers of women than men who completed the S-N program though the representation of men was over 40% in each site. The highest representation of participants by age was the 20-29 age group at 56.47% in Gauteng and 59.08% in Limpopo. Participant representation decreased sequentially from the 30-39, 15-19 and 40-49 age groups.

HIV Case Findings. In Table II, HIV prevalence rates by sex and age is shown along with confidence intervals. In this analysis of data collected over one year, the S-N program identified 3343 HIV-positive participants at 4.6% HIV prevalence. The HIV prevalence rates among testers in S-N were higher among women who were 30 years of age or older compared to men. In this age range, the HIV prevalence rate for women was 8.5-13.0% across the sites whereas it was 5.6-6.9% for men in the same age categories. The HIV prevalence rate range for both men and women from 15-29 years of age was 0.6-5.3% with 2.38% as the average rate. Most S-N participants tested HIV-negative across the sites, and the confidence intervals remained small for HIV testing based on gender alone with no distinct HIV prevalence rate differences between the two sites.

Linkage-to-Care. The distribution of those who opted into the linkage-to-care (LTC) support program by sex and age are represented in Table III. Out of the 3343 participants who tested HIV-positive through S-N, 1335 (39.93%) opted into the LTC program with the highest representation by women between the ages of 20-39 years. Participants who declined LTC support were either already in HIV care, lost to follow-up due to change in contact information, or not interested in being referred for care. Of those participating in the LTC program, 974 participants linked to care within seven weeks of completing the program. The range of linkage-to-care rates for adult men and women in both Gauteng and Limpopo are over 25.0-95.56% with a 72.95% mean rate for linkage-to-care, Table IV. Men and women in Limpopo had the lower linkage-to-care rates compared to Gauteng participants with the lowest rates among adolescent men (25.00%) and men over 40 years of age (35.59%). Otherwise, there was no distinctive difference in linkage-to-care rates between men and women across the sites in each age range over 20 years old.



The findings from the Shout-It-Now (S-N) program demonstrate exceptionally high HIV testing rates and above-average linkage-to-care rates among underserved communities including men and youth who are less likely to test.[1, 2, 4, 24] This HCT model nearly tripled the average number of participants compared to similar models over an 18-month period and maintained a high representation of both men and women including adolescents 15-17 years of age.[18] Further, the linkage-to-care rates for S-N maintain a mean of 72%, which is 58% higher of any reported model using a referral mechanism.[23]

High numbers of HIV-testers and HIV-cases detected. There was a 4.6% mean HIV prevalence across age, sex and site among testers in the S-N model with rates for women comparable to their national prevalence in South Africa.[2] Although the mean HIV prevalence is lower than the national prevalence, the number of HIV testers in S-N per site was significantly higher than comparable clinic-based testing methods and other mobile models.[17, 27] Further, HIV testing rates for men was less than women in S-N but high compared to national rates. This finding supports studies that show mobile testing increases the numbers of men in HCT and knowing their results within a context where 17% of men have ever tested for HIV.[1] With high numbers of HIV testers, the number of HIV-positive cases detected was high in S-N as well, such as 20-39 year old women with nearly double the number of cases detected compared to clinics.[17]

Improved linkage-to-care rates with referral support. Single method referral mechanisms like referral letters to HIV clinics used by many community-based HCT providers have demonstrated an average 14% linkage-to-care rate.[18] Utilizing a multi-method approach that included client-focused post-test counseling, referral letters to local clinics and ongoing telephonic support, there was a 72% mean linkage-to-care rate for men and women who participated in the LTC program through S-N. The S-N e-profile that participants developed when they completed the mobile HCT increased participant tracking efficiency, and this allowed care coordinators to engage participants in tailored telephonic linkage-to-care counseling. Further, there is increased need to develop novel and engaging approaches to address late presentation for HIV treatment in clinics.[1, 10] S-N demonstrated that multi-method approach that included telephonic support leads to higher rates of linkage-to-care, which has not been shown to our knowledge especially for those hard to reach like men and adolescents.[28-30]

S-N program addresses mobile HCT gaps. Technology allows mobile HIV testing programs to build voluntary participant tracking and support mechanisms from HCT to HIV care, which has been a challenge to implement and demonstrate outcomes.[4, 23] We show how technology allows participants to build an S-N e-profile as they proceed through the program steps. This e-profile gives the program data to provide tailored HIV testing and support for linkage-to-care, and participants may choose to retain their profiles if they plan to test with the program at a later date. These findings suggest that S-N engaged participants by using technology and educational media, which resulted in nearly triple the number of testers compared to any reported mobile model.[31-34] Technology applications used by S-N demonstrated high numbers along the continuum of care, and this technology was easily adaptable to urban and rural areas with high HIV prevalence and low numbers of testers.[2, 4]



Scaling up affordable HCT models that effectively engage large numbers of people to learn their HIV status and then efficiently link them to clinical care is a key priority in the global AIDS response. A highly organized service delivery process, use of multiple technologies to engage clients in education and track their HIV testing progression, risk profiles and test results can improve the effectiveness and scalability of HCT programs. We show how the Shout-It-Now (S-N) program is cost-effective compared to similar mobile HCT programs and addresses the test-and-linkage-to-care gap in many mobile HCT models. S-N is highly efficient and offers a cost-effective model for a large scale up of community-based HCT services.



The Shout-It-Now program received ethical approval from CDC/PEPFAR Office of the Associate Director for Science. Participants provided consent for HCT electronically via the S-N system.


Conflict of Interest:

Authors state that there are no conflicts of interest.



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Table I: Characteristics of testers by site  


n(% of N)



n(% of N)




n(% of N)


Female 23009 (56.51) 17707 (56.22) 40721 (56.38)
Male 17712 (43.49) 13792 (43.78) 31499 (43.62)
15-19 5658 (13.90) 6733 (21.37) 12391 (17.16)
20-29 22993 (56.47) 15777 (59.08) 38770 (53.68)
30-39 8169 (20.06) 5584 (17.72) 13753 (1904)
40-49 3896 (9.57) 3410 (10.82) 7306 (10.12)




Table II: HIV prevalence rates by sex, age

N = 2009

n(% of N)


N = 36840

n(% of N)

95% CI HIV-Positive

N = 1334

n(% of N)


N = 29296

n(% of N)

95% CI HIV-Positive

N = 3343

n(% of N)


N = 66136

n(% of N)

95% CI
15-19 79 (2.0) 3803 (98.0) 1.6, 2.5 69 (1.6) 4146 (98.4) 1.3, 2.1 148 (1.8) 7949 (98.2) 1.6, 2.1
20-29 679 (5.3) 12088 (94.7) 4.9, 5.7 381 (4.4) 8351 (95.6) 3.9, 4.8 1060 (4.9) 20439 (95.1) 4.6, 5.2
30-39 450 (13.0) 3022 (87.0) 11.9, 14.1 323 (12.3) 2310 (87.7) 11.1, 13.6 773 (12.7) 5332 (87.3) 11.8, 13.5
40-49 196 (10.6) 1654 (89.4) 9.2, 12.1 142 (8.5) 1533 (91.5) 7.2, 9.9 338 (9.6) 3187 (90.4) 8.6, 10.6
15-19 12 (0.8) 1531 (99.2) 0.4, 1.4 14 (0.6) 2344 (99.4) 0.3, 1.0 26 (0.7) 3875 (99.3) 0.4, 1.0
20-29 205 (2.2) 8985 (97.8) 1.9, 2.6 146 (2.2) 6456 (97.8) 1.9, 2.6 351 (2.2) 15441 (97.8) 2.0, 2.5
30-39 260 (6.1) 4033 (93.9) 5.4, 6.8 167 (6.0) 2610 (94.0) 5.2, 7.0 427 (6.0) 6643 (94.0) 5.5, 6.6
40-49 128 (6.9) 1724 (93.1) 5.8, 8.2 92 (5.6) 1546 (94.4) 4.6, 6.9 220 (6.3) 33270 (93.7) 5.5, 7.2
*Both men and women



Table III: HIV-positive cases by sex, age referred from site to LTC support program

Gauteng Limpopo Total
Female Male Female Male Female Male
15-19 37 3 28 4 65 7
20-29 257 90 159 57 416 147
30-39 135 85 130 72 265 157
40-49 71 51 97 59 168 110
Total 500 229 414 192 914 421



Table IV: Linkage to care rates by sex, age
  Female Male Female Male Female Male
N = 451/500* N = 191/229 N = 239/414 N = 93/192 N = 690/914 N = 284/421
n(% of N) n(% of N) n(% of N) n(% of N) n(% of N) n(% of N)
15-19 32/37  (86.49) 2/3  (66.67) 17/28  (60.71) 1/4  (25.00) 49/65  (75.38) 3/7  (42.86)
20-29 232/257 (90.27) 77/90 (85.56) 104/159 (65.41) 32/57 (56.14) 336/416  (80.77) 109/147  (74.15)
30-39 129/135 (95.56) 78/85 (91.76) 81/130 (62.31) 39/72 (54.17) 210/265 (79.25) 117/157 (74.52)
40-49 58/71 (81.69) 34/51 (66.67) 37/97 (38.14) 21/59 (35.59) 95/168 (56.55) 55/110 (50.00)
* Numerator is reported linked to care. Denominator is total testing HIV-positive in S-N who opted in to the LTC program.



Using a Call Center to Expand Mobile HCT and Link HIV-positive Individuals to Care

by Michiel Adriaan van Zyl, Ph.D1, Leslie Lauren Brown, LCSW1,  Kathryn Pahl, Ph.D2,

1Kent School of Social Work, University of Louisville, 502-852-2430 | 2Shout-It-Now, Cape Town, South Africa

Engaging newly diagnosed HIV individuals in treatment is a significant global challenge. As South Africa expands HIV counseling and testing (HCT) services, the growing numbers of people diagnosed with HIV will need innovative links to care approaches in order for treatment to be most effective. While definitions vary, we have defined  “linkage to care” as connecting an HIV+ individual to medical care so that CD4 cell test results are obtained and ART eligibility assessed. The current study reveals findings from a non-governmental organization’s “Links to Care” program. A two-pronged expanded HCT service was used, which included a community outreach approach to address HIV testing and a call centre to track each patient’s linkage to care post HIV diagnosis. In the evaluation sample (n=1096), all participants were diagnosed as HIV positive, from either Limpopo or Gauteng provinces, with 95.5% of individuals reportedly being newly diagnosed. The majority of individuals (51%) were linked to care with a mean time to linkage of 31 days (with most individuals linked in less than 14 days). More females (54%) were linked to care than males (47%), and had higher CD4 cell counts than males; females had a mean CD4 cell count of 440, while males took longer to link to care and had a lower mean CD4 cell count of 331. Females 23 or younger had the lowest linkage rate of all females. Success rate differed by region, with 46.5% of individuals being linked to care in the rural area compared to 28% in the urban area. Reasons for the failure to link individuals to care are analyzed. Findings suggest that expanding HCT services to include innovative links to care approaches can improve linkage to care and subsequently impact HIV prevention.

Despite successful preventative efforts, South Africa continues to have the largest HIV/AIDS epidemic in the world (Mall, Middlekoop, Mark, Wood, & Bekker, 2013; van Rooyan, Barnabas, Baeten, Phakathi, Joseph, Krows, Hong, Murnane, Hughes, & Celum 2013). In order to maximize preventative efforts and curb transmission rates, more innovative and empirically sound interventions are needed. Research has shown HIV counseling and testing (HCT) to be instrumental in HIV prevention, yet very little literature has focused on ways to improve HCT and to link individuals to services after their HIV diagnosis. Mobile HCT enhances the traditional HIV testing model (typically only offered in health facilities) by providing community outreach and personalized HIV testing services; this approach aims to serve difficult-to-reach populations. Although antiretroviral therapy (ART) availability is integral to HIV treatment and prevention, the effectiveness of ART can be contingent upon the timeliness of linkage to care (Losina, Bassett, Giddy, Chetty, Regan, Walensky, Ross, Scott, Uhler, Kats, Holst, Freedberg, 2010), underscoring the need to improve services that impact linkage to care.

Preventative efforts are further confounded by the large number of individuals who are aware of their status but not engaged in care (De Koker, Lefevre, Matthys, van der Stuyft, & Delva, 2010; Van Zyl, Barney & Pahl, in Press). A recent study in a township in Durban, South Africa, found that 10% of participants in a community-based mobile testing linked to care after receiving an HIV diagnosis (Bassett et al, 2013). Because treatments such as ART rely on linkage to care, the effectiveness of HCT cannot be measured only by the numbers of those receiving HIV tests but rates of linkage to care should also be considered.

ART reduces morbidity by improving patient survival (Crum, Riffenburgh, Wegner, Agan, Tasker, Spooner, Armstrong, Fraser, & Wallace, 2006; Giordano, Gifford, White, Suarez, Almazor, Rabeneck, Hartman, Backus, Mole, & Morgan, 2007; Mayer, 2011), lowering infectiousness (Andrews, Wood, Bekker, Middlekoop, Walensky, 2012), and curbing secondary transmissions due to suppressed HIV loads (Jenness, Myers, Neaigus, Lulek, Navejas, & Raj-Singh, 2012 according to Quinn, Wawer, Sewankambo, Serwadda, Wabwire-Mangen, Mehan, Lutalo & Gray (2000). The scale up of ART has revolutionized AIDS responses by producing large-scale results, having already saved 9 million life-years is sub-Saharan Africa (UNAIDS, 2012), it is projected to save many more, since 70 percent of individuals maintaining ART treatment are expected to be alive after five years (Verguet, Lim, Murray, Gakidou, & Salomon, 2013). Conversely, delayed ART initiation is associated with hastened mortality and continued risky behavior, thus weakening preventative efforts. With the majority of individuals beginning ART too late, many researchers report an increased chance of lower CD4 counts. Fairall et al. (2008), Keiser et al. (2008), & Kigozi et al. (2009), Bassett et al., 2010 (as cited in Mugglin, Estill, Wandeler, Bender, Egger, Gsponer, & Keiser, 2012). Lawn et al. (2005) and Losina et al. (2010) (as cited in Kayigamba, Bakker, Fikse, Mugisha, & Asiimwe, 2012) report an increased risk of opportunistic infections and ultimately higher mortality rates. Even delaying treatment a few months can be deleterious for individuals with low CD4 cell counts, considering that more than half of the individuals who seek ART for the first time have a CD4 count <100 (Larson, Brennan, McNamara, Long, Rosen, Sanne, & Fox, 2010). A Center for Disease Control and Prevention (CDC) study in the United States found that almost 30% of HIV+ individuals delayed entry to medical care more than three months after being diagnosed (Reed, Hanson, McNaghten, Bertolli, Teshale, Gardner, & Sullivan, 2009).

The goal of the current study was to determine trends associated with linkage to care when using mobile HCT combined with a call-centre approach. Specific questions addressed were: (1) What percentage of HIV positive individuals reached in the mobile HCT program linked to care, and how does the demographic data vary for those linked to care and those not linked to care? (2) How long does it take to link clients to care and are rates in establishing linkage to care similar or different for various demographic groups? 

The Call-Centre Approach

Each day, the call centre receives the names and contact information of HIV+ individuals tested during mobile HCT outreach. Staff at the call centre make follow-up telephone calls and provide information on clinic enrolment in a supportive and understanding manner, while emphasizing the importance to link to care. Call centre staff continue to be in contact with patients until they are successfully linked to a clinic. This call centre approach is different from the way other call centres operate in the sense that most of the calls are outbound, though not exclusviely so: Individuals can also call into the call centre or send a free “please call me” text message, whereupon a call centre staff member will contact them.


Research Setting and Procedures                                                                                                    

 This secondary data analysis reviews data collected during seven months of operation of an HIV Linkage to Care call centre. The sample was 1096 individuals who tested HIV+ during mobile HCT outreach in Limpopo and Gauteng provinces in South Africa between April 1, 2012 and October 31, 2012; data was gathered for an additional five weeks after the end of October in order to track success in linking individuals to care. “Linkage to care” was defined as connecting an HIV+ individual to medical care so that CD4 cell test results are obtained and ART eligibility assessed. Individuals whose CD4 cell count remained high were encouraged to continue counseling and follow-up services, while those meeting eligibility requirements were encouraged to begin ART. De-identified administrative data of the call centre was provided for analysis. The institutional review board at the University of Louisville in Louisville, Kentucky, U.S.A., reviewed this secondary study for human subject protection.

Analytical Procedures

Descriptive statistics were used to describe the sample, and differences between various cohorts were detected by means of t-tests and CHAID (Chi-squared Automatic Interaction Detector) analysis (e.g. age, gender, and language). CHAID is in essence a tree classification method that relies on the Chi-square test to determine the best next split at each step of the classification tree. CHAID is similar to regression analysis in that it selects the predictors that best account for the variance in a dependent variable, in this case linkage status (e.g. linkage status “linked” or “not linked”). However, CHAID goes a step further by identifying those variables (e.g. age, gender, and language) that most differentiate clients who are linked to care from those who are not linked to care.

Description of sample demographics                                                                                             

The majority of individuals (68.7%) referred to the call centre during the study period were female and 31.3% were male. The mean age was 32.82 years (SD=10.29) with males having a higher mean age (M=35.82; SD=10.9) than that of females (M=31.46;SD=9.71)(t(1092)=6.626; p<.001). English was the language of choice with 41.9%, followed by Sepedi (36.5%), Sesotho (4.9%), Tsonga (3.5%), Venda (2%), Setswana (1.6%) and isiZulu (.2%).The language was not known for 7% and the category “other language” accounted for less than 1%. The team from the Gauteng province call centre was responsible for 621 (56.7%) of individuals and the team from the Limpopo province dealt with 475 (43.3%) of individuals.


Percentage of individuals linked to care and trends in rates and demographics differences  

Linkage to care was established for 563 (51.4%) of HIV+ individuals referred to the call centre during the seven-month sample. The large majority (95.9%) of those for whom linkages were established were newly diagnosed as HIV+. The HIV status of those not linked to care prior to current testing was unknown. More females (403 or 53.5% out of 753) than males (160 or 46.61% out of 343) (χ2=.037;df=1) were linked to care. The mean age (M=31.1; SD=9.96) of individuals linked to care was similar (M=32.52; SD=10.63) to those not linked to care (t(1092)=.936, p=.339). This was true for both males (linked M=36.5; SD=11.43; not linked M=35.24; SD=10.41; t(340)=1.059, p=.29) and females (linked M=31.77, SD=8.98; not linked M=31.1,SD=10.48; t(750)=.938,p=.349). The mean CD4 count for males was 331.06 (SD=205.53) and for females 439.72 (SD=231.75) (t(548)=5.107 , p<.001), indicating that males require on average more immediate ART intervention than females.

Using  the linkage status (Figure 1) (linked and not linked) as the dependent variable and age, gender and team” (urban and rural) as the independent variables, a CHAID analysis was conducted to identify significant differences in cohorts defined by categories of the independent variables. “Rural” referred to an area in Limpopo Province with intermediate population density, and “urban” to a metropolitan area in Gauteng Province. Gender was the most predictive of the three independent variables and more females were linked to service (53.5%) than males (46.6%). For females, age contributed to differences in linkage status. A relatively high percentage of people in the age group 33-43 was linked to care (61.8%), which was also true for people for whom age was unknown. Females under 23 was the female age group with the lowest percentage linked to care (41.8%). For this group, the rural team linked more (52.3%) young females to care than the urban team (32.9%).

Reasons for not being linked to care within 30 days of referral to the call centre were recorded for 442 people (See Figure 2). These individuals could have been linked to care within the seven-month period of the study, but the 30-day cut-off was used to identify a group at risk for not being linked to care. Of the 442 individuals, most (56.3%) were contacted many times but they still did not follow through with a visit to a clinic. The second reason most often recorded (17.9%) for not being linked to care in this group was incorrect contact information. Just over fourteen percent (14.5%) asked not to be called and 11.3% had no telephone, the only means available for the call centre to contact individuals. Reasons for not being able to link to care differed significantly for the two call centres. The urban team made a higher percentage of repeated attempts to contact individuals without success (64.7%) than the rural team (44.9%). The rural team had a higher percentage of individuals referred to them without a telephone (20.3%) as opposed to the urban team (4.7%).                                   

Time to link different cohorts of individuals to care

The mean time to link individuals was 31.1 days (SD=28.6).  A CHAID analysis was done by using “days to link” (with two categories) “0-14 Days” and “>14 Days” as the dependent variable. Independent variables were “month linked”, “CD4 count” and “team” (urban and rural) (See Figure 3). It took longer than 14 days for most people to be linked during April, May, and June (77.5% were linked after 14 days), but this changed for later months. During August, September, and October, 50.9% were linked to services within 14 days. The success achieved in later months, however, was not equal across all cohorts. Those with CD4 cell counts of <350 were not linked within the same time frame as those with higher CD4 cell counts during the period August to October. About 40% of individuals with low counts were linked within 14 days in August, September, and October, in contrast to about 60% of those with higher CD4 counts linked in the same timeframe. There were no differences in CD4 cell-count groups during other months. July appears to be a transitional month in the sense that the percentage of individuals linked within 14 days was higher than the percentage during the months of April, May, and June, but lower than the percentage of individuals linked during August, September, and October. July was also the only month with a significant difference in the percentage of individuals linked to care by the urban and rural teams, with the rural team linking 46.5% of individuals and the urban team 28%.

Summary and Discussion:              

Results (just over half of HIV+ individuals linked to care) compared favorably with previous studies on mobile HCT, which reported lower linkage to care despite services being free and in close proximity (Krazner, Zeinecker, Ginsbert, Orrell, Kalawe, Lawn, Bekker, & Wood, 2012; MacPherson, Corbett, Makombe, van Oosterhout, Manda, Choko, Thindwa, Swuire, Mann, & Lalloo, 2012). Bassett (2013) reported only 10% linkage to care for community-based mobile testers, although from a larger sample size and with a shorter collection period. Krazner et al. (2010), using a measurement period of six months, found higher rate of linkage among individuals testing through sexually transmitted infection services (84.1%) but found linkage rates for individuals testing on their own initiative were similar to what we found (53.4%).  Losina et al. (2010) found that although about 54% engaged in CD4 cell testing, only about 47% of those returned for their CD4 cell results. In our study, 4.1% of individuals reported having previously been diagnosed as HIV positive, while other similar studies found 6.5% (Larson et al., 2010) and 36% (van Rooyen et al., 2013) of their sample had been previously diagnosed.

Most individuals referred to the call centre during the data collection period were female, who were more likely to link to care than males; yet females under 23 had a lower percentage linked to care than all other female age groups (with the rural team linking more young females to care than the urban team). While the average amount of time for a patient to link to care was 31.1 days, linkage to care varied by month, with more individuals linking in less than 14 days during August, September, and October. July was also the only month with a significant difference in the percentage of individuals linked to care by the urban and rural teams, and more individuals linked to care in the warmer climate during this month. The average CD4 count for males was lower than females, indicating that more males in the group that were linked to care required ART interventions sooner than females.

There are several limitations to this study. First, the study does not include a comparison of linkage rates before and after the call centre approach was implemented. The study design does not include a comparison with other approaches to linking HIV+ individuals to care. Second, the study included only two provinces of South Africa. Findings cannot be generalized to other regions with different demographic compositions and infection incidence. Third, the study involved individuals in a seven-month timeframe. One possible seasonal factor was identified: individuals in a colder climate during the middle of winter linked at a lower rate. A study over 12 months may detect other possible seasonal patterns. Fourth, limited information was obtained for the group not linked to care. 

This study also had strengths. The sample size (n=1,096), although not large, is larger than many other HIV linkage to care studies that tracked individuals for a comparable length of time: Losina et al. (2010) with 454 HIV-positive patients in the Durban area; Rooyen et al. (2013) with 201 HIV-positive patients (also in KwaZulu-Natal). The sample we studied had the added advantage of diversity, as participants were from both urban and rural areas and included participants with a wide range in age and languages.

Study findings offer useful insights that can inform future studies about trends associated with linkage to care as well as delayed entry to care. Future studies should focus also on factors associated with delayed entry to care (Reed et al., 2009) and HIV+ individuals with CD4 counts of <350, who seem to take longer to link than individuals with a higher count. Also, as definitions of successful linkage to care presently vary, future studies should use a standardized definition of delayed care (Finnie et al., 2009); without such a benchmark, an important piece of HIV prevention may remain in the shadows.