Our Technology and Innovation

“When we apply a new technology we always ask ourselves the question, “what problem are we trying to solve?” Our solutions must either improve the client experience or make it easier for our staff to deliver a high quality service in a measurable fashion. If a solution does not fulfil either of these, if there is no difference made to a young woman accessing services from us, then the problem we are trying to solve is not clear enough yet and the solution needs more work. Working from this frame of mind allows us to continuously improve, guided
by our client and service.”

– Takudzwa Mabande Head of IT Shout-It-Now